Frequently Asked Questions
What are OEM products?
OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.
What are Retail Software products?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
What is a digital download?
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.
Is your software legitimate?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
How can I be certain that my copy of Microsoft Office is legitimate?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
How are you able to sell the software for so cheap?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
Can I buy one licensed software and install on multiple computers?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
Am I able to re-install the software on another machine should my operating system crashed or computer hardware failed?
OEM and Retail software licenses will allow activation on one machine only.
Can I order a hardcopy DVD/CD disc of the software I purchased?
Here at Software Pug, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
Is Windows Vista upgradable to Windows 7, 8 or 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a "Clean" or "Parallel Installation", followed by selecting the Custom-Install process. Please refer to your machine's hardware specification for more information on installation.
Do you supply software products in volume or bulk orders?
Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We'll send you a comprehensive quotation with details of the product of your interest.
When items are out of stock, how long does it take for those items to be restocked?
We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.
Can I exchange the software I purchased for a higher edition if I have changed my mind or need something different (i.e. from Home & Student to Home & Business)?
We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.